UK Delivery Service
All our deliveries are handled by Royal Mail.
Reliability is key, which is why we use a tracked delivery service.
Please make sure you or someone you know will be present either at a home or work address to accept your delivery. You will receive a text or email before delivery is attempted, to make alternative arrangements for re-delivery or collection from a depot, should you not be in to take your parcel.
Please don't refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.
International Delivery Service
All our international deliveries are handled by Royal Mail, FedEx and UPS.
Reliability is key, which is why we used a tracked delivery service.
Please make sure you or someone you know will be present either at a home or work address to accept your delivery. You should receive a text or email from the carrier before delivery is attempted, so you can make alternative arrangements, should you not be in to take your parcel.
For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination. At Thoroughbred Labs we do our best to deliver within the stated time, however we cannot be held responsible for any delays or confiscation of parcels caused by customs of the destination country. When you place your order, you agree that you understand and accept these terms.
Please don't refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.
Please note, we do not take any responsibility to shipping companies or freight forwarders, this will be at your own risk.